[olug] Cox Business Pricing

T. J. Brumfield enderandrew at gmail.com
Thu Mar 11 19:30:42 UTC 2010

For "business" pricing with a static ip address, that isn't bad. What
were the upload speeds?

When you do a bandwidth test with Cox, you usually trigger the
"PowerBoost" and they temporarily allow up to 20 meg a second, which
is why your current test scores as so high. I'd have to assume you'd
get the "PowerBoost" with the business version as well.

As for tech support, my internet was flaky for MONTHS. I kept calling
Cox to complain. I'd tell the automated system I didn't want to go
through their automated help, and it would make me walk through a 20
minute process before allowing me to speak to someone who kept
insisting that I needed to defrag, and the internet connection
couldn't possibly be slow. After months of complaining they finally
agreed to send a tech, who noticed the line going into my house was in
fact bad.

Support suddenly becomes more important when you need it.

-- T. J.

On Thu, Mar 11, 2010 at 1:05 PM, Dave Rowe <dave at roweware.com> wrote:
> On Wed, Mar 10, 2010 at 8:28 PM, Dave Rowe <dave at roweware.com> wrote:
>> On Wed, Mar 10, 2010 at 11:40 AM, Rob Townley <rob.townley at gmail.com> wrote:
>>> 5 year _contract_ and telephone bundling should help.
>> Got a call from a sales rep, who left a voicemail.  Sounds like they
>> offer 'Home Office' pricing.  When I tried to look up rates for 'Home
>> Office' tiers, I only found a listing for Roanoke, VA
>> (http://ww2.cox.com/business/roanoke/data/pricing.cox), and the
>> discount wasn't that great.
> Alright, a quick update after my conversation with the Cox rep.
> Their Home Office packages are:
> Preferred - 7M Down / 512K Up - $79/month
> Premier - 12M Down / 1M Up - $99/month
> The prices are slightly more palatable, but the speeds are not
> comparable.  Doing a speed test on bandwidthplace.com shows my
> residential speeds are ~15 - 16 Mb Down, and 3 - 4.5 Mb Up.  For
> $60/month.  She tried to push that you get better support, etc - which
> I can understand, but I haven't called Cox support in years, so even
> if I had to, I'd be fine with the regular channels for support.
> Likewise, I already have a modem, etc.  She wasn't budging.  She
> simply said, there could be speed increases soon, but the pricing
> wouldn't change.
> Just amazes me that the level of service (in terms of what _I_ would
> use) are so far less compared to the difference in pricing.
> Here's to hoping Omaha gets the Google setup...and they get it to me
> as well... ;)
> -Dave
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