Sheldon, Roger W
Roger.Sheldon at firstdata.com
Wed May 22 16:20:05 UTC 2013
Couldn't have said it any better, thx Christopher! We have $$ tied to allowed incidents affecting uptime. So there is an ugly amount of attention to it all.
From: olug-bounces at olug.org [mailto:olug-bounces at olug.org] On Behalf Of Christopher Cashell
Sent: Wednesday, May 22, 2013 10:52 AM
To: Omaha Linux User Group
Subject: Re: [olug] Centos
On Wed, May 22, 2013 at 9:53 AM, Aric <aric at omahax.com> wrote:
> If it is documented properly why would you ever need paid support?
You won't always have an expert on every function of a supported OS.
Additionally, not everyone supporting the infrastructure will always be an expert. Having good in-house Linux expertise can greatly reduce the need for paid support, but if your business depends on it, it is frequently worth paying for support.
Additionally, third-party vendors often require it. If you want to run Oracle, and have support from them (and you aren't going to run a major Oracle installation without it), they require that the entire stack (hardware, OS, etc.) be under active vendor support.
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