[olug] [OT] Domain Register unresponsive

[Charles.Bird]

I know some people at SRS/TuCows, I can see if they are reachable.




On Mon, Apr 27, 2009 at 3:59 PM, Mike Hostetler <hostetlerm at gmail.com>wrote:

> This very off-topic for a Linux group but I think many people here are more
> experienced than I am at how to proceed.
>
> I do some web-development on the side and I have a client that wants to put
> up an ecommerce  site with a domain they purchased 7 years ago.  We got
> their hosting setup but we need to change the nameserver information on the
> domain. And, naturally, my client's email address they can't remember their
> old password and they have gotten rid of the email account that is on the
> contact information on the domain.
>
> I've worked about this mess before, but now it gets interesting.  The
> domain
> was registered from SRSRenewals.com and they are unresponsive.  We filled
> out one ticket, and they got back to us the next day saying to email
> info at srsrenewals.com or call an 800 number since the email address has
> changed.   Emails to that address get bounced back as "no such address" and
> the 800 number goes straight to a voicemail box and messages go unanswered.
> Subsequent tickets go unanswered as well.
>
> So now what?  How do we get the domain un-hijacked?  This is a .biz domain,
> so should we contact NeuStar?  Anyone else have any ideas?
>
> --
> Mike Hostetler
> http://mike.hostetlerhome.com/
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